Juma Al Majid group of companies

Absher Initiative

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Job Title : Service Advisor ( JAM-SPS-0707 )
Job Location : Dubai
Job Industry : Automobile
Job Function : Others
Preferred Nationalities : Any
Gender : Male
Minimum Educational Qualification : High School
Relevant Years of Experience: : 3 years experience in customer service
Age : 20-45
Posted Date : 08-07-2021
Description

Job Purpose:

Ascertains customers experience professional & high standard services upon their visits to service centre for repair or maintenance.

Principal Accountabilities:

  • Receives & serves customers’ following companies’ & manufacturers’ procedures in order to sustain a positive service experience to each customer.         
  • Solves customers’ complains to keep high level of customer satisfaction.
  • Up sells added value services to maximize revenue to service centre.
  • Updates customers’ information on system for reliable CRM data.
  • Reviews outstanding repair orders continuously for closing & settlement.
  • Attends training programs to improve skills & competencies
  • Feeds back ideas/suggestions to improve customers’ service processes & increase revenue.
  • Advises customer the feasibility of car trade in when repair cost becomes high as to get customer’s trust & loyalty.

Minimum Requirement:

  • 3 years experience in customer service (preferred with any Automotive Agency/Dealer).
  • High School graduated or educational courses related to customer service.
  • Excellent communication skills in English (additional Arabic language is preferred
  • Smart Appearance

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