Juma Al Majid group of companies

Absher Initiative


Job Title : Home Appliances Technician ( Home Appliances Technician )
Job Location : Dubai
Job Industry : Others
Job Function : Technical
Preferred Nationalities : Any
Gender : Male
Minimum Educational Qualification : 1 year Diploma/ Trade Certificate in Home Appliance products.
Relevant Years of Experience: : 4 year Experience in HA products for repair & installation
Age : 25-45
Posted Date : 11-10-2020

 Job Purpose: Troubleshooting Effectively And Repairing & Maintenance of HA Products.

Principal Accountabilities:

1. Maintaining & repair customer\'s products, with safety precaution & to ensure the product in running satisfactory.

2. Updating the parts requirement for the products under repair in system, so as to track the parts requirement by the Parts Coordinator.
3. Report and highlight abnormal failures to improve feedback to Suppliers, as to monitor epidemic failure.
4. Ensure providing Customer Education during Installation and to ensure that customer product is matching with the Installation location for correct performance of the products; to avoid customer issue and poor performance from the product.
5. Perform his duties effectively to avoid Repeat Repair and to complete the task within the shortest time possible as to increase the overall performance of the Outlet and to avoid re-work.
6. To hold responsibility for the allotted spare part stock as custodian, in order to complete fast repair.
7. Ensure Monthly Productivity target is achieved to have less customer pending calls.

Minimum Requirement:

• 1 year Diploma/ Trade Certificate in Home Appliance products.
• 4 year Experience in HA products for repair & installation.
• Computer Skills is advantageous.
• Driving License will be an added advantage.
• Excellent competency in both oral and written communication especially in customer support product training program delivery.
• Ability to read and interpret customer support documents, product warranty documents, media materials and contracts or related product documents.
• Ability to work under time constraints and deadlines in challenging settings.
• Ability to work independently and in a team environment, with flexibility in order to achieve both personal and team goals and complete assignments within established timeframes.

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