Juma Al Majid group of companies

Absher Initiative

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Job Title : Automobile Service Advisor ( ATSA )
Job Location : Abu Dhabi
Job Industry : Automobile
Job Function : Automotive Service
Preferred Nationalities : Any
Gender : Male
Minimum Educational Qualification : Bachelor's
Relevant Years of Experience: : 2 - 3 years of Related work experience
Age : 20-45
Posted Date : 15-09-2021
Description

Job Purpose:

Ascertains customers experience professional & high standard services upon their visits to service centre for repair or maintenance.

 Principal Accountabilities:

·         Receives & serves customers’ following companies’ & manufacturers’ procedures in order to sustain a positive service experience to each customer.         

·         Solves customers’ complains to keep high level of customer satisfaction.

·         Up sells added value services to maximize revenue to service center.

·         Updates customers’ information on system for reliable CRM data.

·         Reviews outstanding repair orders continuously for closing & settlement.

·         Attends training programs to improve skills & competencies

·         Feeds back ideas/suggestions to improve customers’ service processes & increase revenue.

·         Advises customer the feasibility of car trade in when repair cost becomes high as to get customer’s trust & loyalty.

Minimum Requirement:

·         3 years experience in customer service (preferred with any Automotive Agency/Dealer).

·         High School graduated or educational courses related to customer service.

·         Excellent communication skills in English (additional Arabic language is preferred

·         Smart Appearance

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