Juma Al Majid group of companies

Absher Initiative


Job Title : Service Engineer (Elevator and Moving System\'s) ( EMSD )
Job Location : Dubai
Job Industry : Others
Job Function : Others
Preferred Nationalities : Any
Gender : Male
Minimum Educational Qualification : Bachelor’s Degree in Engineering
Relevant Years of Experience: : 5-12
Age : 21-45
Posted Date : 29-07-2020


Job Purpose:

To provide technical guidance and direction to the department team and acting as supportive resource to achieve the company mission, growth, and customer satisfaction.





·         Number of employees reporting to the position: 6 employees

·         Number of locations for which the position is responsible: UAE (All emirates)



Principal Accountabilities

Customer relationship management

         Accountable for customer satisfaction through quality of service and precise communication

         Accountable for equipment safety and performance

         Accountable for selling service repairs

         Accountable for resolving customer service quality complaints

         Accountable for resolving customers invoicing complaints related to maintenance operations


Service operations

         Accountable for the end-users, the sites and the technicians safety

         Accountable for the delivery of  service according to the service contract requirements, the time limits, the AL-ARABIA  quality standards and the local regulations

         Accountable for the control of the field operations costs and the profit margin  

         Accountable for service repairs sales

         Accountable for managing the third party inspections visits and follow-up actions

         Validates the service contract technical terms with the salesperson

         Accountable for supporting the maintenance of any third party equipment coming into the maintenance base

         Responsible for helping the call centre agent solving technician callout assignment conflicts (priorities & trouble shooters fitter schedule)

         Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues

         Accountable for reducing the callouts in his area

         Accountable for the timely completion of the planned maintenance visits

         Accountable for the planned maintenance scheduling  and optimized routing

         Responsible for performing site audits

         Responsible for investigating accidents and following company policy on evidence custody and internal reporting.

         Responsible for the control and authorization of overtime

         People management / Leadership

         Accountable for the performance of his assigned technicians

         Accountable for maintenance technicians motivation and competence development

         Accountable for determining and checking technicians performance objectives

         Accountable for communication to his technicians & conducting  of the weekly tool box meeting

         Accountable for managing technician annual leave , absences and back-up, and callout technician scheduling

         Accountable for technician timesheet validation prior to payroll

         Accountable for equipment assignment to technician and technician workload balancing

         Responsible of defining the technician capacity need and for the technician hiring and selection process

         Accountable for defining, authorizing replacement , managing technician’s tools, vans, phone and instruments



Minimum Requirement

·         Bachelor’s Degree in Engineering

·         5-12 years experience in the same field

·         Engineering standards and codes of practice

·         Contract and commercial knowledge

·         Negotiation skills

·         Team leadership

·         Computer skills

·         Planning skills

·         Procurement and selling skills

·         Ability to plan, organize, lead, and monitor team efforts to their successful completion

·         Excellent in English Language, Arabic would be an advantage


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