Juma Al Majid group of companies

Absher Initiative


Job Title : Quality & Warranty Engineer ( JM/AR/0126-2020 )
Job Location : Dubai
Job Industry : Automobile
Job Function : Automotive Service
Preferred Nationalities : Any
Gender : Male
Minimum Educational Qualification : Bachelor Degree in Mechanical Engineering
Relevant Years of Experience: : 5 Years
Age : 30 to 40
Posted Date : 30-01-2020

Job Purpose: 

To manage & control warranty & quality operations all over branches & coordinate with principal all I warranty & quality related matters.

Principal Accountabilities 

1) Monitor & control warranty operations in all branches to ascertain Manufacturer\'s warranty policy & procedures are applied.
2) Conduct quarterly Warranty Operations Review to selected branches in order to maintain warranty KPls within standard.
3) Manage warranty clerks for better performance.
4) Perform market studies & feedback to Manufacturer to enhance warranty conditions & operations.
5) Monitor service campaigns progress to increase campaigns conduction rate.
6) Updates warranty policy to branches whenever amendments applied by Manufacturer.
7) Reports quality incidents (QI Rs) to Manufacturer for product improvement.
8) Supervise multi-channel communication lines with manufacturer to solve sophisticated technical faults.
9) Receives & follows escalated tires related issues by branches with tires agencies to solve these cases.
10)   Coordinates with Manufacturer\'s R&D Centre the conduction of new models testing programs for product quality & durability improvement. 

Minimum Requirement 

Bachelor Degree in Automotive, Mechanical Engineering.
3 years experience in Automotive A/S especially in Quality & Warranty Services.
3 years experience with Principal
Excellent Communication skills in English, written and oral.
Age below 40 years old.
Professional in Computer Skills, Presentations etc.

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